FAQ
Frequently Asked Questions
Quick answers to common questions about our internet service.
Installation typically takes 24-72 hours after confirmation in active coverage zones. Our technicians will coordinate a convenient time with you.
Our fiber packages range from 10 Mbps to 100 Mbps. You get dedicated bandwidth with consistent speeds throughout the day.
No long-term contracts required. Our plans are month-to-month, giving you the flexibility to upgrade, downgrade, or cancel anytime.
We currently cover major estates in Nairobi and its environs. Use our coverage checker to confirm availability in your area.
We accept M-Pesa and bank transfers. Payment is due monthly. Our team will send a reminder before each billing cycle and can assist you with setup.
Contact us immediately via WhatsApp or phone. Our technical team responds within the same business day and will dispatch a technician if needed to restore your service.
Yes. You can change your plan at any time with no penalties. Simply reach out via WhatsApp and the change will take effect at the start of your next billing cycle.
Yes. We offer dedicated business and enterprise fiber packages designed for offices, SMEs, schools, and institutions. Contact us to discuss a tailored solution for your organisation.
Still have questions?
Our team is ready to help. Reach out and we'll get back to you right away.