# OxNet Solutions Internet Service Provider Terms & Conditions
**Last Updated: 06/08/2024
Welcome to OxNet Solutions! We’re excited to provide you with reliable and high-speed internet services. To ensure a smooth experience, please read our Terms & Conditions carefully. By utilizing our services, you agree to comply with these terms.
1. Acceptance of Terms
By activating or using your OxNet solutions account, you agree to the Terms and Conditions outlined herein. If you do not agree with any of these terms, please refrain from using our services.
2. Services Provided
OxNet Solutions offers a range of internet access plans, which may vary in terms of speed, data limits, and pricing. Our services include, but are not limited to:
- High-speed broadband internet access.
- Wi-Fi services.
-Fiber internet Services.
- Technical support and maintenance.
3. Account Registration
To use our services, you must create an account. When registering, you agree to:
- Provide accurate and complete information.
- Update your account information as necessary.
- Safeguard your password and be responsible for any activity under your account.
4. Payments and Fees
Monthly fees are billed in advance and must be paid by the agreed-upon due date. Acceptable payment methods include Mpesa Playbill, credit/debit cards and direct bank transfers.
- Late Payments:** Failure to pay on time may result in service suspension or termination.
- Refund Policy:** All fees are non-refundable unless stated in exceptions outlined at the time of purchase.
5. Usage Policy
You are responsible for how you use our internet services. This includes, but is not limited to:
- Abiding by all local, state, and federal laws and regulations.
- Not engaging in unlawful or unauthorized activities, including but not limited to, spamming, distribution of malware, and unauthorized access to other computers or networks.
OxNet Solutions strictly forbids the use of its network for any activities that violate these regulations.
6. Service Interruption
While we strive for 100% uptime, we cannot guarantee continuous service. Irregularities may occur due to scheduled maintenance, technical malfunctions, or external factors beyond our control.
Should an extended service interruption occur, we will do our best to inform you promptly and address the issue.
7. Limitation of Liability
OxNet Solutions is not responsible for any damages, losses, or claims arising from your use of our services except for those arising from gross negligence or intentional misconduct by OxNet Solutions.
8. Modifications to Terms
OxNet Solutions reserves the right to modify these Terms & Conditions at any time. We will notify you of significant changes through email or by posting notice on our website. Continued use of the services after any such changes shall constitute your acceptance of the new terms.
9. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising out of this agreement shall be resolved in the appropriate courts of Kenya.
10. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
**OxNet Solutions Customer Support**
Email: support@oxnet.co.ke
Phone: +254702644216
Website: https://oxnet.co.ke
Thank you for choosing OxNet Solutions! We are committed to providing you with the highest quality internet services. Enjoy surfing the web!